Your Ten Year Tags Guarantee
Ten Year Tags guarantees to keep you supplied with the highest-quality dog name tag you’re likely to find for Ten Years from the month of purchase.
Ten Year Tags will replace your dog name tag with an identical dog name tag to the one initially supplied, including postage (UK only) for a Ten Year period from the month of purchase.
Should you lose your dog tag, or the engraving become so worn it gets too difficult to read, we will send out a replacement matching the specification of the originally-supplied tag.
Ten Year Tags will provide up to three replacements on this basis, after which we will provide continued replacements for £4.99 per replacement tag to cover materials. Our manufacturing costs remaining free of charge.
The £4.99 will remain fixed for as long as it’s sustainable, but we can’t predict Royal Mail increasing postage costs to double figures of course. However, we’re pretty sure this won’t happen, they’re a sensible bunch at Royal Mail.
Any changes required at time of replacement, such as a change of address or phone number, will also be charged at £4.99 to cover the cost of resetting the engraving.
The above conditions apply, but we do have to charge postage for free replacements for international orders. We will do our best to keep shipping costs as low as possible.
Claiming your replacement tag
No reference number to remember, as long as you can remember your dog’s name, the phone number that was engraved on the tag and can get to tenyeartags.co.uk then you’re in business.
Should you ever need to replace a lost, or worn tag just come back here and go to the Replace My Tag page and you’re on the way.
Alternatively, you can phone your replacement requirement through on:
0203 286 1433
You may also email your replacement requirement directly to: tagmaster at tenyeartags.co.uk